Your Appointment Matters
Your time is important to us, and so is the time we reserve just for you.
At Soar Valley Dental Practice, we carefully plan our appointments to ensure every patient receives the time, attention and personalised care they deserve.
We know life can be unpredictable, and sometimes plans need to change. All we ask is a little consideration so we can make the best use of our appointment diary and help everyone access the care they need.
Need to Change Your Appointment?
Life happens, and we completely understand! If you need to cancel or rearrange, we kindly ask for at least 48 hours' notice wherever possible. This gives us the opportunity to offer your appointment to another patient who may be waiting for care.
Running a Little Late?
Don't worry, it happens! Just give our friendly team a call as soon as you can. We'll always do our best to accommodate you, although occasionally we may need to rearrange your appointment.
Missed Appointments & Late Cancellations
If you miss an appointment, we'll usually try to contact you to check everything is okay. Repeated missed appointments or very late cancellations will result in a charge or a review of future booking arrangements. We always consider individual circumstances and approach these situations fairly.
A Little Consideration Makes a Big Difference
By letting us know when you can't attend, you're helping another patient access an appointment they may have been waiting for.
Thank you for being part of our SVDP family and helping us provide the very best care to everyone.
Need to get in touch?
Call our friendly reception team on 01509 413965 and we'll be happy to help.
We look forward to seeing you!
The Soar Valley Dental Team